The workplace magazineFriday, October 30, 2026
Workplace Insider

All About Space

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Office

The Workplace Manager in Five Years: From Square Footage to Behavioral Data

A facilities team pulls up its booking system on a Tuesday afternoon and sees what looks like a healthy office: meeting rooms reserved back to back, desks marked as taken, a calendar that suggests the floor is working exactly as designed. Then the sensor data comes in. Average occupied capacity across the portfolio sits between 9 and 11 percent. Peak capacity, concentrated into a narrow midweek window, reaches 52 to 60 percent. The booking system and the building are describing two different places. This is not a hypothetical - it is the pattern the ninth edition of the Occupancy Intelligence Index has now recorded consistently across a full year of measurement, and it is the moment a growing number of facility managers are confronting for the first time: the numbers they have always trusted were never measuring what they thought.

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